Enhancing the potential of human connection.

Delivering outsourced business processing for comprehensive customer life cycle management, creating optimised customer connections for a brighter future.

Our Story

At Procera, we are more than just a BPO business; we are a family, made up of a variety of networks, starting from people, all the way to businesses, clients and communities, refined over 33 years with evolving, first-class service and unwavering expertise.

Learn more

Our Services

Welcome to Procera, where we enhance the potential of human connection. Our comprehensive range of services is designed to empower your business, drive growth, and increase efficiency.

With over three decades of industry experience and a commitment to excellence, Procera is your trusted partner for success in today’s dynamic business landscape.

Our network of businesses

Our Values

Embracing integrity, innovation, and excellence, our values drive everything we do. They're the cornerstone of our commitment to honest, dedicated service, ensuring your success is at the heart of all we deliver.

This all starts and ends with people. Whether it’s our clients, our team, the people we’re contacting, or our community – recognising the human element of what we do is what makes the biggest difference. It’s about respect, honesty, and compassion at every level.

Learn more

Our Impact

Our story is woven with the threads of people, from nurturing young talent to supporting dedicated team members and impacting communities.

"Growing people is part of our legacy."


"SA's best kept secret with a beautiful story to tell."


"This business really wants to help clients improve their business."


"This is where people and technology come together."